welcome
we're happy you're here
Start Here
Step 1: Fill out the form linked here: https://form.jotform.com/WiggleButtAcademy/wba-new-client-information-form
​​
When you fill out the form, it will send us your information and we will use it to set you up in the system and create a Google Classroom for you. We will also make sure you are on the schedule. We don't charge in advance of an appointment but we do require a credit card on file.
Frequently Asked Questions
Tell me about pricing and when I am billed...
-
We bill private consults on an hourly basis, prorated up or down based on time spent with you and your dog. All of our pricing is disclosed on our website
-
We require a credit card on file, and your first visit will be billed before the first visit and charged the day of the visit
​​
What are the differences in prices for Trainers?
Hourly rates are as follows:
-
Nicole $175 (Founder, Lead Behavior Consultant)
-
Jenny, Alexis, Christian, Emily, Kristi, Mads, Roderick $150 (Behavior Consultant or Certified Trainer with Behavior Experience)
-
Sally $125 (Fear Free Certified, Manners Trainer)
​
​Frequently, for cases that are more complex than manners and obedience, our initial consult will be longer than an hour. We prorate time spent, so if the visit is an hour an a half, multiply your trainer's rate by 1.5. After the first visit, all visits are an hour or shorter unless otherwise requested by you. A half-hour visit is charged at half of your trainer's rate.​ For example, if Christian works a dog to human resource guarding case who also needs help with leash manners and recall, her first visit will be $225 - this is because resource guarding takes time to understand and gathering information is very important to the success of the plan.
​​
Why are there differences in prices for Trainers?
The hourly rates reflect the years of experience, the types of cases worked, and the education and certification. Nicole's is the highest because she works complex and dangerous cases. Jenny, Alexis, Christian, Kristi and Mads are highly qualified and work behavior cases that have one "problem" such as resource guarding and manners, or reactivity and manners. Emily and Roderick work nuisance behaviors, manners and foundations cases but they each have special expertise including frustrated greeters and nosework and patterns. Sally works manners cases and nuisance behaviors like jumping, counter surfing, and loose leash walking. The team tries to match you with the right level of consultant so we can be efficient with your training time and money.
​
What happens before our first visit?
-
We get you set up in our system using the information from your new client form
-
We will send you a link to review your set up in our billing system and have you input your credit card for billing
​
What happens during our first visit?
-
We will discuss your dog's history in more detail.
-
We will observe your dog in his/her home environment, and take a tour of the areas in which your dog lives
-
If we are talking about undesired behavior, we will dig into the who, what, when, where and whys
-
If we are talking about manners or obedience, we will prioritize the behaviors most important to you
-
We will talk about your preferences for the work involved in the case
-
If there are any immediate safety recommendations, we will talk about them during the visit
-
Depending on your needs, and if time allows, we may get started!
​
Want to get started before our first visit? Here's some dog communication and body language information to get going!
​
​​What happens after our first visit?
-
We will get started in our next visit, or we will continue where we left off if we started working in the first consult
-
Based on priorities from the initial consult, we will begin working through training and behavior modification plans together
-
At the end of each visit, we will discuss progress and what to work on until our next visit
What is your cancellation policy?
-
We don't charge for reschedules if they are done before 48 hours of the appointment
-
Appointments cancelled between 24 hours and 48 hours are charge 50 percent of the appointment fee
-
If you cancel the day of your appointment, we charge the full fee
​​​
What is your refund policy?
We don't offer refunds. Services are based on time spent training your dog